Contacting VIM Support

This webpage explains how to effectively contact VIM Technologies' support team. By following these guidelines, you'll help us address your concerns quickly and efficiently, ensuring the best possible support experience.

  1. You can email support@vimtechnologies.com anytime, although the Support email is only monitored during normal business hours (9:00 am to 5:00 pm, Monday through Friday ET).
  2. Please do not email emergency requests. Please call 410-859-5455 or 866-484-6435 and talk to a support administrator instead.
  3. You can call 410-859-5455 or 866-484-6435 anytime during normal business hours (9-5 M-F ET). You can talk to a Support assistant who will take your information and start a Support Ticket.
  4. If you call 410-859-5455 or 866-484-6435 after normal business hours, you will be directed to leave a voice message for an on-call engineer. To ensure prompt and effective assistance, please provide the following essential information when contacting support.
Response Times:
  • Emergency -- 2 hours to respond
  • High -- 1-2 days (usually 1 day or same day)
  • Normal -- 1 week (usually 3 days)
  • Low -- 2 weeks

After-hours support is for emergency issues that can't wait until the next business day. No Support engineer will access your DAS without written permission.

To ensure prompt and effective assistance, please provide the following essential information when contacting support.

This webpage explains how to effectively contact VIM Technologies’ support team. By following these guidelines, you’ll help us address your concerns quickly and efficiently, ensuring the best possible support experience.

  1. You can email support@vimtechnologies.com anytime, although the Support email is only monitored during normal business hours (9:00 am to 5:00 pm, Monday through Friday ET).
  2. Please do not email emergency requests. Please call 410-859-5455 or 866-484-6435 and talk to a support administrator instead.
  3. You can call 410-859-5455 or 866-484-6435 anytime during normal business hours (9-5 M-F ET). You can talk to a Support assistant who will take your information and start a Support Ticket.
  4. If you call 410-859-5455 or 866-484-6435 after normal business hours, you will be directed to leave a voice message for an on-call engineer. To ensure prompt and effective assistance, please provide the following essential information when contacting support.

Response Times:

  • Emergency — 2 hours to respond
  • High — 1-2 days (usually 1 day or same day)
  • Normal — 1 week (usually 3 days)
  • Low — 2 weeks

After-hours support is for emergency issues that can’t wait until the next business day.

No Support engineer will access your DAS without written permission.

To ensure prompt and effective assistance, please provide the following essential information when contacting support.

  • :
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