CEMLink6 can send text messages to users using the system’s email capabilities. Users can receive alarm information and scheduled reports.
Mobile phone providers use email to text functionality to allow customers to receive a text message from an email through their email-to-text service. CEMLink6 will send an email to a provider’s email address with the customer’s mobile phone number (i.e. number@mms.att.net). The mobile phone provider will forward this onto the customer’s mobile phone as a text message.
AT&T has recently announced they will be removing this functionality. There has been no indication of other carriers following suit to this point.
Say Goodbye to Email-to-Text and Text-to-Email – AT&T Wireless Customer Support
CEMLink6 users who are AT&T mobile phone users and rely on these text messages for notifications will need to make plans for receiving notifications from CEMLink6 in a different manner.
A couple of options…
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Switch all notifications over to email.
CEMLink6 can also send email notifications for alarms and scheduled reports.
Switching from email to text notifications requires reconfiguring the “Alarm Email/Text Configuration” to use email instead of text, if applicable.
Scheduled reports would also need to be reconfigured to use email instead of text, if applicable. -
Use a third party to route your emails to text.
We have investigated some third-party options that will forward emails to text. One such offering is TXTImpact from Wire2Air.
SMS marketing services & Business texting platform | TXTImpact
This service will accept an email from CEMLink6 and forward the message to your mobile phone via text messaging.
There are monthly costs involved with this type of service as well as some potential registrations for a 10DLC number may be necessary. There are other third party options available. One thing to note in researching these options is to ensure the service will send email via MMS messages. This is required for attaching scheduled reports to text messages. MMS is not required for only receiving notifications of alarms via text messaging.
While AT&T will discontinue this offering on June 17, 2025, we wanted to make you are of some alternatives. If this affects you, please prepare alternative notifications.
